Returns & Exchanges
At Remarkable Outdoor Living, we want you to be completely satisfied with your purchase. If your outdoor furniture isn't the perfect fit for your space, you can return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item to begin the return process.
Prepare for Collection
Ensure the furniture is disassembled and placed back in its original packaging to prevent damage during transit and qualify for a full refund.
Schedule Pickup
Our logistics partners will coordinate a convenient time to collect the items from your property; please ensure clear access for the delivery vehicle.
Quality Inspection & Refund
Once our warehouse team inspects the returned goods to confirm they are in original condition, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing